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Support is for everyone who uses Weelkit. You can ask a question or report a problem without leaving the app, and the conversation stays in one place until it is resolved.

Contact support in the app

  1. Open the account menu at the bottom of the sidebar and choose Help. You can also go to Support from the same menu.
  2. Choose New request.
  3. Enter a Subject, choose a Category, and describe what happened. If you can, say what you expected and what you saw instead.
  4. Choose Send request.
You can send another message on the same request at any time. If you are not signed in, or the app will not load, email support@weelkit.com instead. Use the address you sign in with so support can find your account.

Where replies appear

  • In Weelkit: the bell in the header shows Support replied to your ticket. Open the notification, or open Help and choose the request, to read the full thread.
  • By email: a reply is also emailed to you when Reply from support is on in Account settings → Notifications. You can turn the email off and still see the reply in the bell and on the request.
  • One thread: choose Reply on the request instead of replying to the email, so the whole conversation stays together.

What each status means

Reply, reopen and resolve

  • Reply: open the request, write in Reply, and choose Send reply. A reply on a Resolved or Closed request reopens it as Open.
  • Mark as resolved: when your question is answered, choose Mark as resolved on your own request. Support can still reply afterwards.
  • New replies: a New reply marker appears next to a request until you open it.

When you can’t sign in

If sign-in is blocked, an account is locked, or you cannot reach the app, email support@weelkit.com from the address you use for Weelkit. Include what you were trying to do and any error message you saw. Do not send your password or a sign-in code.