> ## Documentation Index
> Fetch the complete documentation index at: https://docs.weelkit.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get help

> Contact Weelkit support, follow your request, and know what each status means.

Support is for everyone who uses Weelkit. You can ask a question or report a problem without leaving the app, and the conversation stays in one place until it is resolved.

## Contact support in the app

1. Open the account menu at the bottom of the sidebar and choose **Help**. You can also go to **Support** from the same menu.
2. Choose **New request**.
3. Enter a **Subject**, choose a **Category**, and describe what happened. If you can, say what you expected and what you saw instead.
4. Choose **Send request**.

You can send another message on the same request at any time. If you are not signed in, or the app will not load, email [support@weelkit.com](mailto:support@weelkit.com) instead. Use the address you sign in with so support can find your account.

## Where replies appear

* **In Weelkit:** the bell in the header shows **Support replied to your ticket**. Open the notification, or open **Help** and choose the request, to read the full thread.
* **By email:** a reply is also emailed to you when **Reply from support** is on in [Account settings → Notifications](https://docs.weelkit.com/settings/account.md#notifications). You can turn the email off and still see the reply in the bell and on the request.
* **One thread:** choose **Reply** on the request instead of replying to the email, so the whole conversation stays together.

## What each status means

| Status | What it means |
| - | - |
| **Open** | Support has your request and has not started working on it yet. |
| **In progress** | A support team member is looking into it. |
| **Waiting on you** | Support needs more information. Read the latest reply and answer on the request. |
| **Resolved** | The request is finished. You can still read it, and replying opens it again. |
| **Closed** | The request is closed. Start a new request if you need help again. |

## Reply, reopen and resolve

* **Reply:** open the request, write in **Reply**, and choose **Send reply**. A reply on a **Resolved** or **Closed** request reopens it as **Open**.
* **Mark as resolved:** when your question is answered, choose **Mark as resolved** on your own request. Support can still reply afterwards.
* **New replies:** a **New reply** marker appears next to a request until you open it.

## When you can't sign in

If sign-in is blocked, an account is locked, or you cannot reach the app, email [support@weelkit.com](mailto:support@weelkit.com) from the address you use for Weelkit. Include what you were trying to do and any error message you saw. Do not send your password or a sign-in code.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.